BobUpAI - Privacy Policy

1. Introduction

BobUpAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform. This policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Payment information (processed securely by third-party payment processors)
• Product data and analytics you input into our platform
• Communications you send to us
• Usage data and analytics about how you interact with our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and fraudulent activity

4. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at martin@bobupai.com.

4.1 Identity Verification Process

When you submit a request to know, correct, or delete your personal information, we must verify your identity before we can respond. We will ask you to provide identifying information such as your name, email address associated with your account, and recent activity on our platform. We may also require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

You may also authorize an agent to make a request on your behalf. Authorized agents must provide proof of their authority to act and confirmation of their identity as well.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, operate our business, and comply with legal obligations. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process your personal information; and any applicable legal requirements.

Below are our general retention criteria for specific data categories:

• Account Information (Name, Email, Password): Retained for the duration that your account is active or as needed to provide you services. We delete this information upon a verified account deletion request, unless we have a legal basis to retain it.
• Payment Information: Retained for seven (7) years to comply with financial, tax, and accounting regulations.
• Product Data & Analytics (Input by you): Retained for the duration of your active subscription and deleted within 90 days of account closure or verified deletion request.
• Usage Data & Communications: Retained for up to two (2) years for analytics and customer support purposes, after which it is anonymized or securely deleted.

7. Third-Party Services

We may use third-party service providers to help us operate our business and provide services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

8. Cookies and Tracking

BobUpAI operates its website and SaaS platform using only data collection technologies that are strictly necessary for the core functionality of the service you explicitly request (e.g., keeping you logged in, maintaining session security).

We do not use performance, analytics, marketing, or third-party tracking cookies that collect personal information for advertising or profiling purposes.

Your Choices:

Because we only use essential technical functions, you cannot opt-out of these necessary technologies, as doing so would render the service unusable. We do not "sell" or "share" personal information via tracking technologies, and we automatically honor any Global Privacy Control (GPC) signals your browser may send by default.

For general information on how we handle your personal data, please refer to the rest of our Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: martin@bobupai.com
Address: BobUpAI, 516 Mansion Ct, Unit 403, Santa Clara, CA, 95054